| |
 |
|
|
| Vattenfall Distribution Poland has completed the project of technological update of the most comprehensive network asset management system in Poland based on a map. Implementation of the update, carried out by WINUEL SA (Sygnity Group), lasted 9 months and cost PLN 1.3 million.
In August, the project of upgrade of PlaNet system to SONET version in Vattenfall Distribution Poland (VDP) has been finally completed and summed up. Operation of the SONET system, developed by WINUEL SA, provides full information on VDP network, support of its planning and maintenance, traffic management as well as enables efficient customer service.
Notable effects of the upgrade are the reduction of response time of the system and acceleration of its operation as well as the decrease of maintenance costs together with organisation of formal aspects, roles and functionalities. Thanks to new application architecture /SOA/ it is easier to create interfaces with other systems operating in VDP as well as new functions and modules for network analyses and engineering calculations. Additionally, concepts for system development have been created. Due to implementation and day-to-day data update, VDP may now fulfil the obligation of delivering data to GESUT system.
Migration covered: 2 server environments (data base, application server), SONET tool software, 14 existing modules and 2 new ones (telecom, resources management) as well as 3 interfaces (for SAP and SCADA systems). The contractor also trained 110 users.
In 2002, VDP started implementing GIS class system – PlaNet. After implementation which lasted 3 years, comprehensive and verified data base on network asset was created. Data base prepared in such way enables development and full usage of functional modules for handling most of the processes of the power energy distributor because the processes have a source for obtaining basic information. This project was aimed at updating the system technologically as well as streamlining its co-operation with other systems.
- GIS may be implemented in such a way so as to know where and which element of electric power supply is located - and that’s it. But the objectives of the implementation of GIS system and other supporting systems may be defined in such a way so as to determine which operations will guarantee optimal effects from the perspective of the quality of distribution service and incurred costs, according to which criteria it would be best to optimise cycles for planned actions or how to use the budget for preventive measures, failure effects elimination etc. effectively – says Piotr Rafalski, GIS project manager in Vattenfall Distribution Poland.
Due to such an approach, the possibility of fast and professional customer service is the outcome of GIS class system implementation. – High quality of customer service over the phone stems mainly from the fact that each call centre consultant has constant access also to geographically-oriented network information. Therefore, a consultant may unambiguously give the client the reason for a failure, its location and the anticipated time for its elimination - describes Piotr Rafalski.
According to him, companies from the power industry should have developed call centre departments in their structure which would take over the functions of current customer service points. A customer should be able to settle most of its problems over the phone or via the Internet. In VDP, almost all customer service points were closed down. Reporting failures or applying for service connection etc. may be done over the phone or by e-mail. Each such action is reflected in the system and initiates other processes. Hence, implementation of a system which is purely technical in nature puts the concept of customer care in practice.
Processes carried out in SONET system:
- Connecting customers to the network
- Operating processes management (planning and carrying out network works)
- Investment planning
- Field arrangements
- Failure handling
- Registering networks and facilities (location, attributes, hierarchy, topology, schemes)
- Device management (transformers)
- Management of spatial data exchange with offices and conversion of data formats
- Geodesy – acquiring post-completion data of the network with geodetic accuracy
- Customised module for controllers (response time < 1 s)
- Access to data in WWW browser
- Cooperation with mobile devices
- Management of data change history and document archiving
Extra effects or the possibility of required data transfer
By the end of 2008, state administration is obliged to create a so called geodetic register of the network of utilities (GESUT) in the form of a numeric map. One of the elements of utilities in GESUT is the electric power supply. In this situation, Distribution System Operators should provide the Office with information about networks on their premises (preferably, of course, in an electronic form).
- We are in a uniquely good situation since the resources we have are of appropriate quality, appropriate geodetic standard and may be an excellent basis for creating such a system - says Piotr Rafalski. The deadline for preparation of GESUT system was to expire in December 2007 but was finally extended. - The revival in GESUT probably results from the fact that the system is the first step to creating a situation in which by 2001 each office will provide citizens with information via the Internet.
Vattenfall Distribution Poland SA
Vattenfall is the greatest producer of heat and the seventh largest producer of electricity in Poland. Total share of Vattenfall in the Polish energy market amounts to 7%.
In 2001, Vattenfall purchased a block of 33 shares of Górnośląski Zakład Elektroenergetyczn S.A., commencing privatisation of a distribution company, the first in Poland. At present, Vattenfall owns 75 % of shares in GZE SA (Vattenfall Distribution Poland - Distribution System Operator). Most of the distribution companies in Poland are owned by the State Treasury.
|
|
|
| |